Why Your Business Needs Informer Messages on Hold
As a business owner, no doubt you’re always looking for new ways to improve the customer experience and increase sales. One area that’s often overlooked is the on-hold message. Most companies play generic hold music, leaving customers to wait in silence, which can be frustrating and even make them hang up.
The solution is to use “informer” messages on hold. These messages are a series of pre-recorded messages that play when a caller is placed on hold. The informer message can include information about the company, promotions, specials, and even news related to the business or industry.
Benefits of Informer Messages on Hold
1. Reduce Caller Frustration: Informer messages on hold can keep callers engaged and entertained while they wait for a representative to answer the call. This reduces the frustration they might otherwise feel, making them more likely to remain on the line.
2. Increase Sales: The messages can be used to promote specific products, services, and special offers. Customers who are informed about new features or special deals are more likely to make a purchase.
3. Enhance Your Business’s Image: Informer messages on hold can create a positive impression of your business. By providing useful information and promotions, you demonstrate that your business is organized, professional, and proactive.
4. Provide Relevant Industry News: Keeping callers informed of relevant industry news can set your business apart from competitors and show that you’re an authority in your field.
Examples of Informer Messages on Hold
1. Product Promotion: “While you’re waiting, why not check out our new autumn line of clothing? You can even get 10% off your entire order when you use the promo code AUTUMNFASHION at checkout.”
2. Service Promotion: “Did you know that our automotive services also include detailing? Let us help you keep your car looking its best by scheduling a detail appointment today.”
3. Company Information: “Thanks for choosing ABC Furniture. Did you know that we’ve been in business for over 50 years? Our commitment to quality and customer satisfaction is what keeps customers coming back.”
Conclusion
Informer messages on hold are a simple yet effective way to improve the customer experience, increase sales, and enhance your business’s image. By providing useful information and promotions, you can keep callers engaged and informed while they wait for a representative to answer their call. So, don’t let your customers wait in silence – start using informer messages on hold today!
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