Why Oak Street Health is the Future of Patient-Centered Care

Oak Street Health is transforming the landscape of healthcare by putting the patient at the center of its care model. This innovative approach has been gaining immense popularity because of its success in improving patient outcomes and experience.

At the core of Oak Street Health’s patient-centered care model is its emphasis on building relationships between patients and healthcare providers. Oak Street Health has been able to achieve this by ensuring that its healthcare providers have a manageable patient load and take the time to listen to patients’ concerns, questions, and feedback.

One of the key ways Oak Street Health improves patient experience is through patients’ personalized care plans. Each patient is assigned a dedicated care team, which includes a primary care physician, a nurse, and a case manager, who work together to develop a customized approach centered around the patient’s individual needs, goals, and preferences. This strategy ensures that patients receive the best possible care that is tailored to their specific circumstances.

One of the most significant advantages of Oak Street Health’s model is that it focuses on preventive care rather than reactive care. By prioritizing the management of chronic conditions and other health risk factors, such as diet and exercise, Oak Street Health’s patient-centered approach has enabled many patients to avoid chronic illnesses and other health issues.

Oak Street Health has also made significant investments in technology to improve the delivery of patient-centered care. The company has implemented innovative technology solutions, including telehealth services that allow patients to communicate with healthcare providers remotely, reducing the need for in-person visits.

Oak Street Health’s success has been well-documented. The company’s patient satisfaction rate is high at 97%, and its Net Promoter Score (NPS) is an impressive 83, which is significantly higher than industry averages. Additionally, data shows that the company’s focus on preventive care has led to significant reductions in hospitalizations and emergency room visits.

In conclusion, Oak Street Health’s patient-centered care model is the future of healthcare. The company’s emphasis on building relationships between patients and healthcare providers, personalized care plans, and preventive care approaches has improved patient outcomes and satisfaction. As the healthcare industry shifts towards value-based care and patient-centered models, Oak Street Health is setting the standard for what patient-centered care can and should be.