Why Isn’t USPS Informed Delivery Showing My Mail?: Common Causes and Solutions

Introduction

As technology continues to transform many aspects of our lives, the USPS has not been left lagging in implementing technological advancements in its operations. One such innovation is USPS Informed Delivery, which enables users to see a preview of their mail and track packages coming to their addresses. However, agonizing experiences have been reported by users who could not access the service. If you find yourself in a similar situation, below are some of the common causes and solutions to the challenge.

What is USPS Informed Delivery?

Before delving deeper into why your mail may not be showing on USPS Informed Delivery, let’s first understand what the service is all about. Informed Delivery is a free and convenient notification service from USPS that allows users to view their daily mail volume, specific mail item images, and manage incoming package deliveries remotely. Notably, the service is provided to a residential or P.O. Box address as long as it is in the USPS database.

Why Your Mail May Not Be Showing on USPS Informed Delivery

Problem with Database Update

Sometimes, the USPS database update may hit some hiccups causing the records displayed to be outdated, including your informed delivery account. If this happens, USPS recommends waiting for at least 24 hours for the system to update.

Image Quality Issues

In some situations, USPS may not show the mail images if they are not of the required quality due to poor scanner performance or improper lighting conditions. If you suspect this as the cause, try accessing the service during the day when there is natural light, or when the lighting conditions are improved.

Incorrect Address

To access Informed Delivery, your residential or P.O. Box address must be in the USPS database. If you recently moved, USPS may not have updated its database with your new address, and hence Informed Delivery will not display your mail.

Account Inactivity

If you have not accessed your Informed Delivery Account for over a year, USPS may lock the account for security reasons, and you will be unable to view your mail. To fix this, log in to your account and password reset instructions will follow.

Solutions to the Informed Delivery Issue

Patiently Wait for 24-48 hours

If the system has not updated the database, you can wait for a day or two before trying to access the service again.

Contact USPS Customer Care

If it has been more than two days, you may contact the USPS mail support team for assistance. Be sure to provide them with your Informed Delivery email account or residential address for accurate verification of your account.

Check and Update Your Address Details

If your address details are incorrect or incomplete in the USPS database, you can update them by filling the USPS Change of Address Form or visiting your local USPS office physically.

Conclusion

USPS Informed Delivery is a great service that allows you to track your mail and packages conveniently, provided that your address is in the USPS database and there are no technical hitches. In the unfortunate event that you are having issues accessing the service, patiently waiting for system updates or contacting USPS support are among the solutions you can adopt. Additionally, you should ensure that your address details are up to date, and the mail images produced have the necessary quality.