The e-commerce industry, which is estimated to reach $4.9 trillion by 2021, is growing rapidly. As more businesses recognize the importance of online sales, they are also realizing the challenges that come with it. One of the biggest challenges is shipping and delivery. This is where the United States Postal Service (USPS) comes in, providing an informed delivery service that is a game changer for e-commerce businesses.
USPS Informed Delivery is a free service that allows customers to receive an email containing images of their mail that will be delivered later in the day. This service has revolutionized e-commerce businesses as it provides up-to-date and accurate information about the delivery of packages. Here’s how Informed Delivery can help e-commerce businesses:
1. Increased Customer Confidence
E-commerce businesses rely heavily on customer satisfaction, and timely delivery is an essential part of the customer experience. Informed Delivery provides customers with information about their delivery, which increases their confidence in the business’s ability to deliver packages on time.
Moreover, customers that receive the email notification from USPS about their package delivery are more likely to expect and plan for its delivery. This reduces customer frustration and helps to improve the customer experience by providing seamless delivery.
2. Reduced Delivery Errors
Delivery errors can be costly for e-commerce businesses, which have to bear the cost of sending items twice, loss of customers and brand reputation in the market. In some cases, customers may reject a product if it arrives later than the expected date.
USPS Informed Delivery minimizes delivery errors by providing images of mail before delivery. This allows e-commerce businesses to quickly identify delivery errors and address them to ensure minimal customer impact.
3. Easy Tracking and Returns
Tracking and returns can be another headache for e-commerce businesses. Customers expect to be able to track their package and easily return it if needed.
USPS Informed Delivery provides tracking information, including a tracking number, location, and expected delivery date. This helps customers to track their package without any confusion.
In addition, returns can be handled by this service through the same email notification allowing customers to return the package easily by following the guidelines provided in the email.
4. Customized Delivery Options
USPS Informed Delivery is not only beneficial to the customers but to the e-commerce businesses too. Businesses can use this service to analyze customer behavior to identify the best delivery options for their customers, which can include a change of delivery address or rescheduling for a specific time or day.
Conclusion
USPS Informed Delivery is undoubtedly an essential tool for e-commerce businesses looking to improve their shipping and delivery services. It allows them to provide accurate, timely, and reliable information to their customers while reducing errors and increasing confidence in the business’s ability to deliver packages.
With this service, e-commerce businesses can easily offer flexible options, timely delivery and returns to their customers, making it the ultimate game-changer in the e-commerce world.
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