What to Do When the IRS Says “We Cannot Provide Any Information about Your Refund” in 2021?

Have you recently received a notice from the IRS saying “We cannot provide any information about your refund”? This can be frustrating and worrying, but there are a few steps you can take to resolve the issue.

First, check the status of your refund on the IRS website or by calling their hotline. If the status is “Return Received,” it means the IRS has your tax return and is processing it. If the status is “Refund Approved,” it means the IRS has processed your return and approved your refund. If the status is “Refund Sent,” it means the IRS has sent your refund to your bank or by mail.

If your status is “Return Received” or “Refund Approved,” but you haven’t received your refund after 21 days (if you filed electronically) or six weeks (if you filed a paper return), you can submit a refund trace request. This is a formal request to the IRS to investigate the status of your refund.

To submit a refund trace request, call the IRS at 1-800-829-1954 or fill out Form 3911, “Taxpayer Statement Regarding Refund,” and mail it to the address listed on the form. You’ll need to provide your Social Security number, filing status, and the exact amount of your refund.

If the IRS is unable to issue your refund for any reason, such as unpaid back taxes or other debts you owe, they will offset your refund and send you a notice explaining why.

In some cases, the IRS may also need more information from you to process your refund. Check if the IRS has sent you any notices or letters requesting additional information, and respond promptly.

In conclusion, receiving a notice from the IRS saying “We cannot provide any information about your refund” doesn’t necessarily mean your refund won’t be issued. Check the status of your refund, submit a refund trace request if necessary, and check for any notices or letters from the IRS. With patience and persistence, you’ll be able to resolve the issue and receive your refund.