Top 5 Solutions to Fix Error Retrieving Information from Server DF-DFERH-01

Error retrieving information from server DF-DFERH-01 is a common issue that Google Play users often encounter. This error occurs when there is a problem with the device’s cache memory or when Google Play services are not properly updated. Such errors can be frustrating and may prevent users from accessing some of their favorite apps or downloading new ones. But there are ways to resolve the issue and get back to using the device without any interruption. In this post, we discuss the top five solutions to fix error retrieving information from server DF-DFERH-01.

1. Clear Cache and Data of Google Play Store

This is the first and foremost step that you can take to troubleshoot the DF-DFERH-01 error. Clearing the cache and data of the Google Play Store app will help to free up space, remove any corrupted files, and reset the app to its default state. To do this, follow these steps:

– Go to Settings on your device
– Select Apps or Application Manager
– Select Google Play Store
– Tap Storage
– Tap Clear cache and Clear data

After clearing the cache and data, restart your device and try accessing Google Play again.

2. Remove and Re-add Google Account

Sometimes, the DF-DFERH-01 error is caused by a problem with the Google account that you are using to access Google Play Store. Removing and re-adding the account can help to reset the account settings and resolve any issues. Here are the steps to do this:

– Go to Settings on your device
– Select Accounts
– Select Google
– Tap the account that you want to remove
– Tap Remove Account
– Restart your device
– Go to Settings > Accounts > Add account > Google
– Enter your account details and follow the prompts to re-add the account

After re-adding the account, try accessing Google Play again and see if the error persists.

3. Update Google Play Services

Google Play Services is a crucial component of the Android operating system, and it needs to be updated regularly for the device to function properly. If you are experiencing the DF-DFERH-01 error, it could be due to an outdated version of Google Play Services. To update it, follow these steps:

– Go to Google Play Store
– Search for “Google Play Services”
– Tap Update

Once the update is complete, restart your device and try accessing Google Play again.

4. Check Date and Time Settings

An incorrect date and time setting on your device can sometimes cause the DF-DFERH-01 error. This is because Google Play Store relies on accurate date and time settings to function properly. Here are the steps to check and correct the date and time settings:

– Go to Settings on your device
– Select Date and Time
– Enable Automatic date and time
– Enable Automatic time zone

After updating the date and time settings, restart your device and try accessing Google Play again.

5. Factory Reset the Device

If none of the above solutions work, you may need to perform a factory reset on your device. This will erase all data and restore the device to its original settings. Please note that this should be considered as a last resort, as it will result in complete data loss. Here are the steps to perform a factory reset:

– Go to Settings on your device
– Select Backup and Reset
– Select Factory data reset
– Tap Reset device
– Enter your password or PIN if prompted
– Tap Erase everything

After the factory reset, follow the prompts to set up your device again and try accessing Google Play.

In conclusion, the DF-DFERH-01 error can be frustrating, but it is not a complicated issue to resolve. Try the above solutions in order, starting from the simplest fix, and most users will be able to resolve the issue without having to resort to a factory reset. If none of the solutions work, contact the device manufacturer or the Google support team for further assistance and guidance.