The world of IT service management (ITSM) is ever-evolving, with new technologies and trends emerging constantly. One of the most popular platforms that ITSM professionals use is ServiceNow, a cloud-based platform that offers a range of ITSM, IT operations management (ITOM), and IT business management (ITBM) solutions.
Every year, ServiceNow hosts a huge conference called Knowledge, where ITSM professionals come together to learn about the latest trends and innovations in the field. The next Knowledge conference, scheduled for 2023, promises to be one of the most exciting yet, with a range of new features and updates that are set to take the ITSM world by storm.
Here are some of the latest trends in ServiceNow that we can expect to see at Knowledge 2023:
1. AI-assisted IT operations management: This is one of the biggest trends in the ITSM world right now, and ServiceNow is at the forefront of the movement. The platform is set to incorporate more AI and machine learning into ITOM, making it easier for IT professionals to detect and resolve issues before they become major problems.
2. Improved customer service: With ServiceNow, ITSM professionals can offer better customer service to their users. The platform is set to introduce new features that will make it easier to handle customer requests, track customer satisfaction, and address customer issues in a timely and effective manner.
3. Improved application development: ServiceNow is also set to introduce new features that will make it easier for ITSM professionals to develop and deploy applications within the platform. This will streamline the app development process, saving time and resources for IT teams.
4. Improved data analytics: Data analytics is becoming increasingly important in the ITSM world, and ServiceNow is set to offer more comprehensive data analytics tools that will allow IT professionals to make more informed decisions based on data.
5. Improved integration: ServiceNow is also set to offer more seamless integration with other platforms and systems. This will make it easier for IT professionals to integrate ServiceNow into their existing systems, allowing for a more streamlined IT environment.
Overall, Knowledge 2023 is set to be an exciting event for ITSM professionals, with a range of new features and updates that are sure to improve the way that IT teams work. Whether you’re a ServiceNow expert or a newcomer to the platform, Knowledge 2023 is an event that you won’t want to miss!
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