Handling a business accident is never easy, but what happens when it is an 80-year-old family business? As the owner of such a business, I recently learned some valuable lessons on how to navigate such a situation with grace.
Lesson 1: Communication is Key
When an accident happens, it is essential to communicate with all parties involved, including employees, customers, and suppliers. We were transparent with our communication, keeping everyone informed about the situation and how we planned to move forward.
Lesson 2: Keep Emotions in Check
As an owner, it’s easy to become emotional when something catastrophic happens. However, it’s critical to remain calm, composed, and keep your emotions in check. It sets the tone for how everyone else responds to the situation.
Lesson 3: Be Grateful
Through this accident, we realized how lucky we were. Yes, we lost some equipment, but we didn’t lose our most valuable asset: our team. This event was also a reminder to be grateful for having access to resources and support from government agencies, insurance companies, and our local community.
Lesson 4: Involve Your Team
Involving your team in the process of resolving the accident helps them feel valued and empowered. When we worked together on solutions and implemented them successfully, it boosted everyone’s morale.
Lesson 5: Listen to Feedback
When something like this happens, it is easy to become defensive, but constructive feedback is essential. Learning from the accident and making necessary changes will help prevent future incidents.
In conclusion, accidents are never pleasant, especially when it happens to an 80-year-old family business. However, it’s possible to handle the situation with grace by focusing on communication, keeping emotions in check, being grateful, involving your team, and listening to feedback. These are valuable lessons that every business owner can learn from when facing an unexpected crisis.
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