As healthcare facilities become more diverse and culturally different, ensuring that everyone feels welcome and comfortable is becoming a top priority. Discrimination or intolerance can not only be emotionally distressing for patients, but it can also lead to poor health outcomes. One company taking bold steps to welcome everyone is WellCare Health Plans.
WellCare Health Plans has always been an inclusive company, but recently it has taken its values a step further by prioritizing welcoming spaces at its facilities. The company understands that people come from different backgrounds and have unique needs, and it wants to ensure that every patient feels understood, valued, and comfortable.
Creating a welcoming space is not just about having a diverse workforce, but a culture that respects those who are different. For instance, WellCare has taken steps to ensure staff members are trained on culturally-sensitive care practices. Associates are given various sensitivity trainings, including LGBT sensitivity training where they learn how to address the unique needs and concerns of LGBT patients.
WellCare has also taken steps to adapt to the specific needs of its patients. This includes providing access to appropriate interpretation services or providing healthcare resources in multiple languages. WellCare has also introduced technology equipped with features such as audio, visual and language translation assistance to make the entire process easier and more accommodating.
Moreover, WellCare Health Plans has also introduced a healthcare facility that caters specifically to women with breast cancer. It is designed in a way that it feels less like a clinic and more like an oasis. With soothing colors, comfortable chairs, and staff members trained in soothing bedside manner, it’s a safe haven for patients to seek solace and hope.
WellCare understands that healthcare can be intimidating at times, and it wants to make the experience as stress free as possible by creating a space that feels like home.
One particular case study of a breast cancer patient of WellCare comes to mind. She shared that her first visit to the care center was a tough experience for her. She was nervous and overwhelmed. But once she stepped into the facility, she felt like she was walking into a spa instead of a clinic. The facility’s warm colors, comfortable chairs, and friendly staff made it easy for her to relax, talk to the staff, and have the best care in a unique, compassionate environment.
In conclusion, creating welcoming spaces in healthcare facilities should be a priority for any organization working in the healthcare sector. WellCare’s efforts in making its facilities as hospitable as possible are commendable. It has gone the extra mile in making sure that everything from the design of the facility to the training of staff reflects their core value of treating diverse patients as equals. This elevates the patient experience and also ensures that patients receive the best care possible. Welcome spaces are key to enhancing not only healthcare outcomes but also the overall quality of life for patients and caregivers.
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