How to Troubleshoot “Family Information Not Available” Error on Find My iPhone

If you are an iPhone user who utilizes the Find My iPhone feature, you may have encountered a common error message that says “Family Information Not Available.” This error can be frustrating, especially if you are relying on the app to locate a lost or stolen device. In this article, we will look at the possible causes of this error and how to troubleshoot it.

What is Find My iPhone?

Find My iPhone is an application that allows iOS users to locate their lost or stolen iPhone, iPad, Mac, or Apple Watch. The application works by using the device’s GPS to track its location on a map. It also uses other features such as sound and device locking, making it an essential tool for anyone who has lost their phone or had it stolen.

What Does “Family Information Not Available” Mean?

When you open the Find My app and select a device, you may see an error message that says “Family Information Not Available.” This error occurs when there is an issue with the iCloud account associated with the device. Usually, this error happens when the device is not part of a family group or when there is an issue with the family sharing feature.

How to Fix “Family Information Not Available” Error

There are several possible solutions to the “Family Information Not Available” error. Here are some of the most common:

1. Ensure that the Device is Part of a Family Group

If your device is not part of a family group, it is unlikely that you will see the location of the device on Find My iPhone. To fix this, you need to join or create a family group. You can do this by going to Settings > your name > Family Sharing, then follow the instructions to set up or join a family group.

2. Check Family Sharing Settings

If your device is part of a family group, the issue could be with the Family Sharing settings. To check this, go to Settings > your name > Family Sharing, then ensure that the “Share My Location” feature is turned on for all family members.

3. Refresh the Find My App

Sometimes, the error could be a temporary glitch. To fix this, open the Find My app and then swipe down on the screen to refresh the app. Afterward, check if the error has been resolved.

4. Logout and Login to iCloud

If none of the above solutions works, try logging out of your iCloud account and then log in again. To do this on your iPhone, go to Settings > your name > scroll down and tap “Sign Out”, then sign back in again.

Conclusion

If you are experiencing the “Family Information Not Available” error on your Find My iPhone app, there are several possible solutions to fix it. You can check if the device is part of a family group, ensure that Family Sharing settings are correct, refresh the app, or log out and then log back in to your iCloud account. By using these techniques, you can quickly troubleshoot and fix this error, ensuring that you can continue to use the Find My iPhone feature to locate your device.