How to Troubleshoot “Could Not Download Installation Information” Error on Epic Games Launcher
Epic Games Launcher is a popular platform that allows gamers to access a variety of games on their PCs. However, some users face an issue with the platform where they get stuck with an error message that says “could not download installation information”. This error prevents the installation of the game altogether.
In this article, we will explore some troubleshooting steps that can help resolve this issue.
Check Your Internet Connection
One of the most common reasons for the error is the internet connection. A weak or unstable internet connection can interrupt the download process, which leads to the “could not download installation information” error.
To check your internet connection, try opening a web page or streaming a video on another device. If the connection is weak or not stable, try resetting your modem or router. Also, avoid downloading anything else while you are downloading the game from Epic Games Launcher.
Clear Cache and Cookies
In some cases, your browser’s cache and cookies can interfere with the download process, resulting in the “could not download installation information” error. Clearing the cache and cookies can fix the issue.
To clear cache and cookies, open your browser settings, and look for the privacy or history tab. Then, select clear cache and cookies options.
Disable Your Antivirus Software
Another reason for the error is the antivirus software installed on your PC. Antivirus programs can sometimes interfere with the download process, causing issues like the “could not download installation information” error.
To disable your antivirus program, open the antivirus software dashboard, and look for the disable or turn off option. Once you have disabled the antivirus software, try downloading the game again.
Restart the Epic Games Launcher
Sometimes, restarting the Epic Games Launcher can fix the issue. To do this, close the launcher and restart your PC. Then, try launching the platform again and see if the error has been resolved.
Conclusion
The “could not download installation information” error on Epic Games Launcher can be frustrating for gamers. However, by following the troubleshooting steps mentioned above, you can resolve the issue and continue playing your favorite games. If the issue persists, contact the Epic Games support team for further assistance.
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