How to Fix Office 365 Contact Information Not Updating: A Step-by-Step Guide

How to Fix Office 365 Contact Information Not Updating: A Step-by-Step Guide

As Office 365 is a cloud-based platform, it relies heavily on the internet and requires consistent updating. One common issue that users face is contact information not updating, which can cause inconvenience and hamper productivity. In this article, we will discuss the causes of this issue and provide a step-by-step guide on how to fix it.

Causes of Contact Information Not Updating

There are several reasons why contact information may not be updating on Office 365. One of the primary reasons is an unstable internet connection. If your internet connection falls short, Office 365 may fail to pull the new information from the servers. Another reason could be the synchronization settings of your device. If you have disabled the auto-sync feature, you may encounter this issue.

Step-by-Step Guide to Fix Contact Information Not Updating

Here are the steps to follow to fix the contact information not updating:

Step 1: Check Your Internet Connection

First, check your internet connection to ensure it is stable and working. It is recommended to connect your device to a wired network to avoid any signal distortions.

Step 2: Check the Synchronization Settings

Check if the synchronization settings of your device are on. You can do this by going to the “Account Settings” and then selecting “Data Files.” Look for the option that mentions “Sync,” and make sure it’s enabled.

Step 3: Update the Address Book Manually

If the above steps do not work, try updating the address book manually. To do this, follow the steps given below:

– Open Outlook and go to the “File” menu
– Select “Account Settings” and click on “Download Address Book”
– Choose the option “Full Details” and click on “OK”

You should now see the updated contact information.

Step 4: Force a GAL Synchronization

If the address book update does not work, you can try forcing a GAL synchronization. To do so, follow the steps given below:

– Open PowerShell as an administrator and run the command “Set-OfflineAddressBook –Identity OAB-ID –VirtualDirectories VD-ID –RequireSSL $false”
– Wait for a few minutes before checking if the updated information is reflected in the contact list

Conclusion

In conclusion, contact information not updating can be a frustrating issue, but there are several ways to fix it. Ensuring a stable internet connection, checking sync settings, and updating the address book manually can all help. If nothing works, force a GAL synchronization using the steps mentioned above. By following these steps, you can ensure that the contact information is always up-to-date, which will help you stay productive and efficient.