How to Fix “Microsoft Excel Cannot Download the Information You Requested” Error
Are you experiencing the error message “Microsoft Excel cannot download the information you requested” when trying to access data from the web in Excel? It can be annoying when you are trying to import data into Excel, and the error message appears. Don’t worry; in this article, we’ll show you why this error occurs and how to fix it.
What Causes this Error?
The error usually occurs when Excel isn’t able to create a web query when you try to import data from the web. It could also be due to a timeout while waiting for a response from the website, or the website is down, or the server is unavailable. The causes could be due to several reasons, but don’t worry, the solution is just a few steps away.
How to Fix the Error
Here are some steps you can follow to fix the error.
1. Check your Internet Connection: Ensure that you are connected to the internet and that your connection is stable. This error could occur if you are not connected to the internet. Check your internet connection to make sure it is working correctly.
2. Clearing Cache: Another reason the error may occur is that your Excel cache may be full. Clear your cache by selecting “File” at the top of the screen, then click on “Options,” followed by “Trust Center,” and finally “Trust Center Settings.” Click “Clear Cache,” then restart Excel and try importing data from the web.
3. Disable “Protected View” in Excel: Excel may block some content that it deems unsafe, such as ActiveX controls when trying to import data. To disable “Protected View” in Excel, go to “File” and select “Options.” In the “Trust Center” tab, select “Protected View,” and uncheck the boxes beside “Enable Protected View for Outlook attachments” and “Enable Protected View for files originating from the internet.” Restart Excel and try importing data from the web again.
4. Enter the Web Query Manually: If none of these steps work, try creating a web query manually. To do this, go to “Data” on the top toolbar, then “New Query,” then select “From Other Sources,” and finally “From Web.” Enter the URL or address for the data you want to import and follow the prompts to complete the import process.
Conclusion
In conclusion, whenever you get the error message “Microsoft Excel cannot download the information you requested,” it means there’s an issue either with your internet connection or the data you’re trying to import. The solution could be as simple as clearing your cache or disabling “Protected View” in Excel. If the problem persists, consider entering the query manually. By following these steps, you can quickly and easily resolve this issue and get back to work.
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