Delivering bad news is not an easy task. It might be a necessary one, but it’s seldom something anyone looks forward to. One such example is informing a candidate that they haven’t been successful in securing a job they applied to. While it’s never going to be pleasant, there are ways to deliver the “I regret to inform you” message with empathy and sensitivity. Here are some tips to help you handle this task better.
1. Choose the Right Setting
Try to deliver the news in person if possible, or at least via phone call. Email or text can seem dismissive and may not allow for appropriate context or response. Ensure you have privacy and avoid any distractions or interruptions to ensure the conversation is uninterrupted and focused.
2. Start and End with Empathy and Care
Open the conversation by thanking the candidate for their interest in the position and reiterating the strengths they have demonstrated throughout the application process, thanking them for their time and effort. Maintain a tone of compassion and empathy throughout the conversation. Ensure that you acknowledge the effort put in by the candidate and reflect the sincerity of the organization in the conversation.
3. Be Direct
Don’t beat around the bush or avoid the topic as it will only prolong the pain for the receiver or lead to further follow-up. Be straightforward and direct but choose your words and tone carefully. Make sure the candidate understands the rationale behind the decision and take time to outline and explain the key reasons the decision was made.
4. Provide Feedback and Support
While you don’t have to offer feedback on exact items on their application, giving them some areas they could develop in makes the process more productive than just a simple rejection. Both you and the job seeker could benefit in the future if they know what might have been different. Provide support in any such difficult situations that could lead to building a positive brand image of the company.
Conclusion
Delivering bad news is never easy, but it is essential to be empathetic and sensitive when delivering the “I regret to inform you” message. Choose the right setting and start and end with empathy and care. Be direct and provide feedback and support. Remember that bad news is still a normal part of business operations – it’s how you handle it that counts. By following these tips, you can help make the process less painful and more productive for all involved.
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