How St. Francis Hospital & Health Centers is Redefining the Patient Experience

St. Francis Hospital & Health Centers is Redefining the Patient Experience

Imagine a hospital that feels more like a five-star hotel than a sterile medical facility. A place where the focus is not just on treating a patient’s physical condition, but on caring for their emotional and spiritual well-being as well. This may sound too good to be true, but it is exactly what St. Francis Hospital & Health Centers has set out to achieve.

Founded in 1905, St. Francis Hospital & Health Centers is a not-for-profit Catholic healthcare provider that has been serving the people of Wichita, Kansas for over a century. Throughout its history, the hospital has remained committed to its core values of respect, excellence, compassion, and stewardship. However, in recent years, it has taken these values to a whole new level by redefining the patient experience.

So, how exactly is St. Francis Hospital & Health Centers doing this? Let’s take a closer look.

Personalized Care

At St. Francis Hospital & Health Centers, patients are not just a number. Every patient is treated as an individual with unique needs and preferences. The hospital is committed to providing personalized care that meets each patient’s physical, emotional, and spiritual needs.

One way the hospital achieves this is by assigning each patient a personal care team. This team consists of a physician, nurse, therapist, and other professionals who work together to provide coordinated care. The team meets regularly to discuss the patient’s progress and to ensure that the care plan is tailored to their individual needs.

Comfortable Environment

One of the most significant ways that St. Francis Hospital & Health Centers differs from traditional hospitals is its focus on creating a comfortable and inviting environment. The hospital has made a significant investment in creating a facility that feels more like a hotel than a hospital.

Patients are greeted by warm and friendly staff members who are always willing to go the extra mile. The hospital rooms are spacious, well-lit, and feature amenities such as flat-screen TVs, comfortable furniture, and complimentary snacks. St. Francis also offers a room service menu, allowing patients to order restaurant-style meals at their convenience.

Spiritual and Emotional Support

St. Francis Hospital & Health Centers understands that healing is not just about treating physical ailments. The hospital’s chaplaincy program offers emotional and spiritual support to patients and their families. Chaplains are available 24/7 to provide support, comfort, and guidance to patients of all faiths or none.

St. Francis also offers a variety of support groups and other resources to help patients and families cope with the emotional and psychological challenges that often accompany illness and hospitalization.

Innovation and Technology

St. Francis Hospital & Health Centers is committed to staying on the cutting edge of medical technology. The hospital has invested in the latest equipment and facilities, including a state-of-the-art cancer center, a non-invasive heart valve replacement program, and a comprehensive stroke center.

St. Francis also utilizes innovative technology to enhance the patient experience. For example, the hospital offers a mobile app that allows patients to access their medical records, communicate with their care team, and order meals from their smartphone or tablet.

Conclusion

St. Francis Hospital & Health Centers is leading the way in redefining the patient experience. By focusing on personalized care, creating a comfortable environment, providing emotional and spiritual support, and utilizing innovative technology, the hospital is setting the standard for what healthcare should be.

Whether you are a patient or a healthcare provider, there is much to learn from St. Francis. By putting the needs of the patient first, this hospital is demonstrating that healthcare can be both effective and compassionate.