How Baylor Health Scott and White is Redefining Patient-centered Care

In recent years, the healthcare industry has shifted its focus towards patient-centered care, which involves a more personalized approach that prioritizes the unique needs and preferences of individual patients. Baylor Health Scott and White (BHSW) is a healthcare system that has been at the forefront of this movement, redefining what it means to provide high-quality care that puts patients first.

One of the ways in which BHSW is redefining patient-centered care is by implementing the Patient and Family Advisory Council (PFAC) program across its hospitals and clinics. This program involves creating a council of patients, family members, and staff who work together to identify areas for improvement in the quality of care provided. These councils provide an opportunity for patients and their families to provide feedback, share their experiences, and suggest solutions to enhance their care.

Through the PFAC program, BHSW has been able to improve patient satisfaction scores and outcomes, as well as decrease costs through better care coordination and reduced hospital readmissions. For example, the council at the BSW Medical Center in Temple, Texas, identified a need for more flexible visiting hours for families of patients in critical care. In response, the hospital implemented a “family presence policy,” which allows family members to visit their loved ones at any time, increasing patient satisfaction and improving outcomes.

Another way that BHSW is redefining patient-centered care is through its use of technology and data analytics. BHSW has implemented a robust electronic health record (EHR) system that allows for better tracking of patient medical history, streamlining of clinical workflows, and improved communication between healthcare providers. BHSW also uses advanced analytic tools to track patient outcomes, identify areas for improvement, and ensure that care is provided in the most effective and efficient manner possible.

Moreover, BHSW has implemented a telehealth program that allows patients to receive care remotely, either through video conferencing or other virtual means. This program has been particularly beneficial for patients in rural areas or those with limited mobility, providing them with access to high-quality care without the need for unnecessary travel or disruption to their daily lives.

In conclusion, Baylor Health Scott and White is redefining patient-centered care by placing a greater focus on personalized care, patient feedback, and the use of advanced technology. Through programs such as the Patient and Family Advisory Council and the implementation of telehealth and data analytics, BHSW has been able to improve patient outcomes, satisfaction, and overall quality of care. As the healthcare industry continues to evolve, BHSW is setting a strong example for other healthcare providers to follow in their efforts to provide patient-centered care.