Remitly is an online money transfer platform that is focused on providing fast, affordable, and reliable transactions across the globe. Founded in 2011 by Matt Oppenheimer, Shivaas Gulati, and Josh Hug, the company’s mission is to “transform the lives of immigrants and their families by providing the most trusted financial service products on the planet.” Since its inception, Remitly has grown immensely and now operates in over 20 countries worldwide, processing billions of dollars in transactions annually.
One of the key drivers of Remitly’s success is its strong cultural values. But what are these values, and how do they guide the company’s mission and vision?
First and foremost, Remitly is committed to its customers. The company understands that its customers, many of whom are immigrants, are often sending money back home to support their families. As a result, Remitly is dedicated to providing an exceptional customer experience, ensuring that every transaction is smooth, simple, and stress-free. This dedication to customer service is reflected in the company’s first cultural value, “Customer Obsessed,” which drives everything Remitly does.
Another core value at Remitly is “Results Driven.” This value is focused on achieving measurable outcomes and continuously improving the company and its services. Remitly understands that its customers rely on the platform to send and receive money quickly and safely, and the company is constantly working to improve its processes and technology to make this happen.
“Empathy” is another essential cultural value at Remitly. As a company that serves a diverse customer base, Remitly understands the need to approach each customer with empathy and understanding. By listening to its customers’ needs and concerns, Remitly is able to provide customized solutions that meet their unique requirements.
Finally, “Continuous Learning” is a cornerstone value of Remitly’s culture. The company understands the importance of staying up-to-date with the latest trends and technologies in the payments industry, and is committed to continuous learning and self-improvement.
In summary, Remitly’s cultural values play a crucial role in guiding the company’s mission and vision. By prioritizing customer service, results-driven outcomes, empathy, and continuous learning, Remitly is able to provide a seamless and reliable money transfer experience for its customers. These values serve as the foundation for the company’s success and will continue to guide its growth and evolution in the future.
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