Everything You Need to Know About 2GO Travel Update Today: Bookings, Cancellations, and Travel Guidelines

Possible blog post:

Everything You Need to Know About 2GO Travel Update Today: Bookings, Cancellations, and Travel Guidelines

If you are planning to travel by sea in the Philippines, you may have heard of 2GO Travel, a major ferry company that serves various destinations across the archipelago. However, due to the ongoing pandemic, 2GO Travel, like other transport providers, has had to revise its policies, protocols, and schedules to ensure the safety and health of its passengers and crew. Thus, here is important information about the 2GO Travel update today that you need to be aware of before booking, canceling, or embarking on your voyage.

Bookings:

2GO Travel has resumed its operations on selected routes with limited capacities, subject to various guidelines and restrictions set by the Inter-Agency Task Force for Emerging Infectious Diseases (IATF-EID) and local government units (LGUs). To book a trip, you can:

– Visit the 2GO Travel website (https://travel.2go.com.ph/) or mobile app, where you can choose your route, schedule, and cabin type, and pay using various online and offline options. You can also avail of promo fares and discounts for early bookings, round trips, and special occasions.
– Contact the 2GO Travel hotline (02-8528-7000) or customer service email ([email protected]) for assistance with your booking. You may need to provide your personal details, such as name, age, gender, contact information, and medical certificate or travel permit, depending on your destination and status.
– Visit the 2GO Travel booking offices or accredited travel agencies, where you can buy your tickets and get additional information about your trip. However, due to physical distancing measures, you may have to queue and wear a face mask and shield while transacting.

Note that 2GO Travel may cancel or reschedule your booking or trip due to force majeure events, such as typhoons, earthquakes, or pandemics, as well as due to operational or technical issues. In such cases, you may be entitled to a refund, rebooking, or voucher, depending on the terms and conditions of your ticket.

Cancellations:

If you need to cancel your booking or trip, you can do so by:

– Visiting the 2GO Travel website or app, where you can manage your bookings and click on the cancel button. You may be charged a cancellation fee, depending on the time and status of your ticket.
– Contacting the 2GO Travel hotline or customer service email, where you can request for a cancellation and receive a confirmation message or email. You may also be able to avail of a refund or voucher, depending on the validity and terms of your ticket.
– Visiting the 2GO Travel booking offices or accredited travel agencies, where you can submit a cancellation request and receive assistance with your refund or rebooking. However, you may be charged a processing fee or penalty, depending on the nature and timing of your cancellation.

Note that 2GO Travel may also cancel your booking or trip due to LGU restrictions, quarantine protocols, or health concerns, in which case you may be entitled to a full refund or voucher.

Travel Guidelines:

Before embarking on your 2GO Travel trip, you need to comply with several travel guidelines and protocols, such as:

– Wear a face mask and shield at all times, except when eating or drinking. Also, bring enough masks and shields for your whole trip, as well as other personal protective equipment, such as alcohol, sanitisers, and gloves.
– Undergo a health check and temperature screening, and fill up a pre-departure health declaration form. Also, present your ID, ticket, and other documents required by the LGUs, such as travel permits or medical certificates.
– Observe physical distancing measures, such as staying at least one meter apart from others, especially in common areas like the lobby, ballroom, or deck. Also, follow the signage and instructions provided by the crew and security personnel.
– Avoid unnecessary movements and interactions, such as loitering, socialising, or taking selfies. Stay in your designated cabin or seat as much as possible, and refrain from roaming around the ship.
– Do not bring prohibited items or materials, such as sharp objects, flammable substances, illegal drugs, or firearms. Also, comply with the luggage limits and restrictions set by 2GO Travel and the LGUs.
– Cooperate with the crew and authorities, and report any suspected or confirmed case of COVID-19 or other illnesses. Also, follow the isolation and treatment protocols, and prepare for any emergency situation, such as a fire or a rescue.

Note that 2GO Travel may update or modify these travel guidelines and protocols according to the latest IATF-EID and LGU advisories, or in response to public feedback or concerns. Thus, make sure to check the 2GO Travel website or hotline before your trip for any changes or additional reminders.

In conclusion, the 2GO Travel update today contains crucial information about bookings, cancellations, and travel guidelines that you should be familiar with before planning or undertaking your sea journey. By following these updates and guidelines, you can not only protect yourself and others from COVID-19 and other risks, but also enjoy your trip in a safer and more seamless manner.