Choosing the Best Communication Style for Your Workplace: Formal vs Informal

Choosing the Best Communication Style for Your Workplace: Formal vs Informal

Effective communication is essential in every workplace to build a positive environment and achieve goals. However, choosing the right communication style can be challenging, especially when you consider different communication styles available and their advantages or disadvantages. In this article, we will discuss the two main communication styles in the workplace- Formal and Informal.

What is Formal Communication?

Formal communication involves the use of professional tone, proper protocol, and rigid rules of communication. It is usually documented, follows a specific chain of command, and has clearly defined roles. Formal communication can be written, such as emails, memos, reports, or oral, such as presentations, meetings, or phone calls.

What is Informal Communication?

Informal communication is more relaxed, casual, and spontaneous compared to formal communication. It involves conversations, chats, impromptu meetings, or phone calls. Informal communication is usually non-documented, and there are no specified protocols or rules to follow.

Pros and Cons of Formal Communication

Pros:

1. Clarity- Formal communication is specific, precise, and leaves no room for ambiguity. It, therefore, makes it easier to understand and follow.

2. Professionalism – It gives a sense of professionalism, which is essential when communicating with clients or customers.

3. Accuracy- Formal communication holds people responsible for their actions and hence is usually more detailed and accurate.

Cons:

1. Time-consuming- Formal communication is usually time-consuming, with several protocols to follow, which may sometimes slow down the decision-making process.

2. Impersonal- Formal communication may sometimes come across as impersonal and rigid, leading to less engagement and interactions among team members.

3. Intimidating- Some people may find formal communication intimidating, which may hinder proper communication and collaboration.

Pros and Cons of Informal Communication

Pros:

1. Flexibility – Informal communication allows the freedom of expression and more informal language with no formalities, which may increase creativity and innovation.

2. Faster decision-making process- Informal communication can be fast as it allows for quick discussions that lead to faster decision-making.

3. Better relationship building- Informal communication provides a human touch that formal communication may not provide. It can, therefore, be valuable in building better relationships among team members.

Cons:

1. Lack of Accountability- Since informal communication is usually undocumented, it may be challenging to hold people accountable for their actions, which may lead to misunderstandings and conflicts.

2. Miscommunication- Informal communication can be misunderstood or misinterpreted, leading to confusion and conflicts.

3. Inappropriate language and behavior – Since informal communication has no protocols or rules in place, it may sometimes lead to inappropriate language and behavior, leading to a lack of professionalism.

Conclusion

In conclusion, it is crucial to understand the advantages and disadvantages of formal and informal communication before choosing a communication style that best suits your workplace. It is important to capitalize on the strengths of each communication style and mitigate their weaknesses. The success of any communication style depends on the goals, objectives, and communication needs of your workplace. Therefore, it is vital to evaluate your workplace’s communication style and implement changes that lead to better communication and a successful work environment.