Why Zensar Technologies is Investing Heavily in Artificial Intelligence
Technology is continuously evolving, and businesses are adapting to stay ahead of the competition. Artificial Intelligence (AI) is one of the most significant technological advancements in recent years, and companies worldwide are investing heavily in it to drive innovation, growth and offer better customer experiences. Zensar Technologies is one such company that has put a considerable amount of resources into AI – but why?
The Growth of Artificial Intelligence
AI is transforming the way businesses operate. It is enabling companies to automate redundant tasks, improve operational efficiencies, and offer proactive solutions that increase customer satisfaction. AI-powered systems can now perform advanced analytics, natural language processing, machine learning, and other functions that were once only possible with human intervention.
As a result, more organizations are realizing the potential benefits of AI and investing in its development. In a recent survey by McKinsey, 63% of respondents reported revenue growth from the use of AI, and 44% cited improved customer experience. This trend has caught the attention of companies across various industries, including IT services, where Zensar Technologies operates.
Zensar’s AI Strategy
Zensar Technologies is a leading digital solutions and technology services company, offering expertise in areas such as cloud computing, enterprise mobility, and digital industry solutions. The company has made strategic investments in AI to enable better service delivery, improved operational efficiencies and enhance the customer experience.
According to Sandeep Kishore, CEO, Zensar Technologies, “AI is a game-changer, and it will significantly impact the services industry. We have been methodically building our capabilities and partnerships in AI and have already deployed solutions for many of our customers. We believe our investments in AI will generate significant value for our customers and help enhance our differentiation in the marketplace.”
Real-World Applications of AI at Zensar
Zensar has applied AI across various client engagements, delivering tangible business benefits. For instance, they have used AI-powered chatbots to enhance customer support services, leading to a 70% reduction in customer waiting times and an over 90% satisfaction rate.
The company has also implemented AI-powered solutions to optimize supply chain operations. With machine learning algorithms that analyze historical data, Zensar has enabled better supply planning, reduced stock-outs, and increased on-time delivery. In addition, by leveraging AI in quality assurance, Zensar has helped clients reduce testing efforts by up to 50%, resulting in significant cost savings.
Conclusion
Zensar’s strategic investments in AI have enabled the company to stay ahead of the curve in an increasingly competitive market. By leveraging AI-powered solutions, the company has improved operational efficiencies, enhanced customer experiences, and created new opportunities for growth.
As AI adoption continues to grow, we can expect companies like Zensar Technologies to continue to innovate, push boundaries, and enable new technologies to help solve some of the most significant business challenges.
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