6 Fixes for Google Play Store Error Retrieving Information from Server DF-DFERH-01

6 Fixes for Google Play Store Error Retrieving Information from Server DF-DFERH-01

Do you want to install an exciting new app on your Android device but keep receiving the error message “Error retrieving information from server. [DF-DFERH-01]” when accessing the Google Play Store? This error occurs when your device is unable to connect to the server to receive app updates or installation information. Fortunately, there are several ways to fix this error. In this article, we will cover six solutions to help you resolve this issue.

Clear the Cache and Data for Google Play Store

One reason for the “Error retrieving information from server” issue in Google Play Store may be corrupted cache or data files. To fix this, follow these simple steps:

1. Open “Settings” on your Android device.
2. Select “Apps and Notifications” and search for “Google Play Store.”
3. Tap on “Storage & cache” and click on “Clear cache” first.
4. Next, click on “Clear data” to remove all Play Store data.
5. Restart your device and open the Play Store to check if the error is resolved.

Check Your Internet Connection

The DF-DFERH-01 error often occurs when your device is disconnected from the internet. Make sure that your internet connection is stable and working properly. Also, ensure that the device is not in Airplane mode and that you don’t have any battery-saving mode enabled that could disrupt Play Store connections.

Check Your Date and Time Settings

Sometimes, the date and time settings on your device can cause the DF-DFERH-01 error to occur. To fix this, follow these simple steps:

1. Open “Settings” on your Android device.
2. Navigate to “Date and Time” settings.
3. Turn off the automatic date and time settings.
4. Exit the settings and open the Google Play Store again.
5. Try to install or update the app to see if the error has been resolved.

Remove and Re-add Your Google Account

Removing and re-adding your Google account can help to fix this error. Follow these simple steps:

1. Open “Settings” on your Android device.
2. Navigate to “Accounts” and select your Google account.
3. Tap on “Remove Account.”
4. Reboot your device and add the account again.
5. Start Google Play Store and see if the error is resolved.

Install the Latest Version of Google Play Store

Sometimes, the DF-DFERH-01 error occurs because of outdated Play Store versions, which may be incompatible with your device. To solve this problem, install the latest version of Google Play Store by following these steps:

1. Download the APK file for the latest Play Store version.
2. Navigate to your device’s file manager and locate the Play Store APK file.
3. Install the latest version by tapping on the APK file.
4. Restart your device and open the Play Store.
5. Check if the issue is resolved.

Reset Your Device to its Default Settings

If all the above steps fail to resolve the DF-DFERH-01 error, you can try resetting your device to its original settings. This action will erase all of your data; therefore, you should back up all important data before proceeding. To reset your device:

1. Open “Settings” on your Android device.
2. Navigate to “System” and select “Reset options.”
3. Tap on “Erase all data (factory reset)” and confirm the action.
4. After the reset is complete, redo the setup of your device.
5. Once completed, check whether the “Error retrieving information from server. [DF-DFERH-01]” message still appears.

Conclusion

In conclusion, the DF-DFERH-01 error is a common problem with Google Play Store but can be fixed by following the above steps. Clearing cache and data, checking your internet connection, date/time settings, and removing/adding your Google account are effective ways for fixing this issue. Furthermore, installing the latest version of Google Play Store or resetting your device to its default settings can also help. Before making any drastic changes, always remember to back up your data. We hope that this guide has been helpful in resolving the DF-DFERH-01 error.