The Power of Informal Communication Networks: How to Maximize them in Your Workplace

The Power of Informal Communication Networks: How to Maximize Them in Your Workplace

Have you ever wondered how some employees at your workplace seem to be more connected than others, even though they don’t hold important positions or formal authority? Chances are, they are part of the informal communication network that exists in every organization.

Formal communication channels such as emails, meetings, and memos are necessary, but they often don’t cover all aspects of workplace communication. Informal communication, on the other hand, is an unstructured, spontaneous, and candid exchange of information that occurs between colleagues outside the formal channels.

Here are some ways to maximize the power of informal communication networks in your workplace.

Build Relationships

Building relationships with your colleagues is the first and foremost step to becoming part of the informal communication network. Take the time to get to know your team members, attend social events, and be approachable. Building rapport with your colleagues enables you to be included in conversations and gain insights into the informal network.

Understand the Network

Get to know who the key participants in the informal communication network are. Who do people go to for advice, who are the influencers, and who are the connectors? Observing and understanding the dynamics of the informal network make it easier to connect with the right people.

Listen and Be Open

Informal communication networks thrive on openness and candid conversations. Be receptive to what others have to say, listen actively, and be open to new ideas. Engaging in a two-way dialogue fosters trust and respect, making it easier to build relationships within the informal network.

Share Information

Sharing information is a crucial element of informal communication networks. Be willing to share information that can help others or improve the team’s performance. Not only does this show that you are a team player, but it also strengthens your position within the network.

Examples

Here are some great examples of companies that have leveraged the power of their informal communication networks.

Google’s 20% time policy, which allows employees to spend 20% of their workweek on personal projects, has created an environment where people can share their ideas and collaborate with colleagues across departments.

Zappos has an open-door policy that encourages employees to speak freely with their managers and colleagues. This policy creates an environment where employees feel comfortable sharing ideas and information, strengthening the informal communication network.

Conclusion

Informal communication networks are a powerful element of any workplace. By building relationships, understanding the network, listening, sharing information, and leveraging examples, you can maximize the power of the informal network in your workplace. By doing so, you can enhance your performance, collaborate more effectively with colleagues, and achieve your professional goals.