Enhancing Patient Experience: How Novant Health Presbyterian Medical Center Prioritizes Patient-Centered Care

Novant Health Presbyterian Medical Center is one of the leading healthcare providers in the United States, known for its patient-centered care approach. This hospital has prioritized the enhancement of patient experience by placing the patients’ needs and preferences at the center of their care delivery.

At Novant Health Presbyterian Medical Center, patient-centered care means that the hospital focuses on holistic care, where physical, emotional, and social needs of patients are addressed. This approach not only enhances patient satisfaction but also results in better healthcare outcomes.

The hospital employs a range of strategies to prioritize patient-centered care. One of these strategies is the engagement of patients as active participants in their care plans. Novant Health Presbyterian Medical Center provides patients with the necessary information to make informed decisions about their health, and healthcare providers work collaboratively with patients to develop care plans that suit their individual needs and preferences.

Another strategy employed by the hospital is the creation of a comfortable and welcoming environment for patients. The hospital’s facilities are well-designed and equipped with amenities that cater to patients’ comfort, such as private rooms with adjustable lighting and temperature controls.

Additionally, Novant Health Presbyterian Medical Center employs staff who are trained in patient-centered care. The staff is committed to providing high-quality care that maintains patients’ dignity, respect, and autonomy.

The hospital also utilizes technology to enhance patient-centered care. Through the hospital’s online portal, patients can access their health records, schedule appointments, and communicate with healthcare providers. This technology facilitates patient engagement in their care and promotes patient autonomy.

To ensure that patient-centered care is upheld, Novant Health Presbyterian Medical Center regularly collects feedback from patients and utilizes this feedback to improve their care delivery. Patient feedback also helps the hospital identify areas that need improvement and to implement changes that prioritize the patient experience.

In conclusion, Novant Health Presbyterian Medical Center’s commitment to patient-centered care has led to enhanced patient experience and improved healthcare outcomes. By prioritizing patients’ needs and preferences, engaging patients as active participants in their care plans, creating a comfortable and welcoming environment, employing staff who are trained in patient-centered care, utilizing technology, and collecting feedback, the hospital has demonstrated its commitment to providing the highest quality of care to its patients.