The hospitality industry has seen a drastic shift in the way it operates amidst the pandemic. Latest industry updates reveal that hotel reservations have been picking up as domestic travel slowly resumes and remote working remains widely adopted. With hotels implementing new policies and protocols, it’s critical to know what you need to consider before making any reservations.
Firstly, it’s essential to check the hotel’s revised cancellation and refund policies. Many hotels are updating their policies in light of the pandemic, allowing flexible cancellations and no-fee reservation changes. Double-checking these policies beforehand could save you the hassle of cancellation fees or non-refundable deposits.
Secondly, the health and safety policies of the hotel are of utmost importance. In response to the pandemic, hotels have stepped up their sanitation measures, enforcing social distancing, providing contactless check-ins, and implementing mandatory mask-wearing in public areas. Familiarizing yourself with these measures beforehand will ensure peace of mind throughout your stay.
Thirdly, enquirie about the availability of amenities that you require. Many hotels are withdrawing or reducing services such as valet parking or daily housekeeping to avoid possible contamination. In contrast, others may have introduced new amenities, such as self-service check-outs, making stays more comfortable during the pandemic. Understanding what’s available or not could significantly impact your stay.
Finally, inquire or join a loyalty program where necessary. Many hotels offer exclusive deals on their websites and loyalty programs, such as discounted room rates, free nights, or early check-ins/ late checkouts, which can save you more.
The pandemic has brought tremendous change to the hospitality industry, and understanding the necessary steps required before making hotel reservations is more critical than ever. Checking reservation policies, familiarizing yourself with safety measures, ascertaining the availability of amenities, and inquiring about loyalty packages can undoubtedly affect your stay positively. Stay safe and take the necessary precautions.
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