How Cultural Values Affect Communication in the Workplace: An Example from Japan

How Cultural Values Affect Communication in the Workplace: An Example from Japan

In today’s globalized workplace, cultural differences have a significant impact on how people communicate with each other. Communication is the foundation of any successful business, and understanding cultural differences is crucial to building strong relationships with colleagues and clients from different backgrounds.

One of the most contrasting cultures is Japan, where intercultural communication can be challenging due to their unique cultural values and business practices. In this article, we will explore how cultural values affect communication in the workplace, with a particular emphasis on the Japanese business culture.

Hierarchy and deference
In the Japanese workplace, there is a strong emphasis on hierarchy and deference to authority figures. This means that subordinates are expected to show respect to their superiors and follow their instructions without question. This can make it challenging for non-Japanese businesspeople to communicate with Japanese colleagues because they may not be used to this level of hierarchy.

It’s important to keep in mind that even within Western workplaces, there are differing expectations of hierarchy. Still, the Japanese business culture takes this to a more significant level, which can create misunderstandings.

Indirect communication style
In Japan, indirect communication is often the norm, which can make it difficult for Westerners to understand what their colleagues or customers are trying to say. Japanese workers are encouraged to communicate indirectly to avoid confrontation or causing offence, which means that they may not say what they really mean.

Therefore, it’s essential to be aware of the cultural differences and use indirect communication methods, such as using implicit language and non-verbal cues to understand what the other party means.

Harmony and consensus
Japanese people are taught the importance of harmony and consensus from a young age, and this is reflected in their business culture. In meetings, Japanese workers often strive to find a group consensus, and decision-making can take longer than expected as they support this value.

The importance of harmony may lead to avoiding open disagreement or conflict, and non-Japanese workers need to be sensitive to this aspect and ensure that their opinions are communicated adequately while maintaining respect for their colleagues’ position.

Cross-cultural training
As businesses become more globalized, cross-cultural training becomes more crucial. It helps workers understand the customs and business practices of their colleagues and clients, and reduces misunderstandings and conflicts.

In conclusion, cultural values affect communication in the workplace significantly, and understanding these values is crucial for building successful relationships and conducting business in an international environment. By paying attention to cultural differences that exist, specifically in Japanese business culture, colleagues and clients from a range of backgrounds can work together effectively and harmoniously.