5 Key ServiceNow Skills You Need to Learn Before 2022

As ServiceNow becomes more prevalent in businesses, it is important to learn the vital skills that are needed to be successful in the industry. Here are five key ServiceNow skills you need to learn before 2022.

1. Knowledge Base Management
One of the most crucial ServiceNow skills is Knowledge Base Management because it is the foundation of any successful ITSM (Information Technology Service Management) process. Knowledge management refers to the ability of an organization to capture, create, and distribute important information for its employees and customers. Without a strong knowledge base, an IT organization may struggle to solve user queries in a timely fashion.

2. Incident Management
Incident management is the process of logging and categorizing incidents with the help of ServiceNow. Applications that spawn from the ITIL® standards framework often include a help desk that supports the management of incidents. As a ServiceNow developer, it is essential to learn the basics of incident management and how it fits into the overall ITIL® framework.

3. Change Management
Change management is a crucial aspect of a successful ITSM plan, and it enables change to be efficiently implemented. Change management is a process that includes the submission of a change request, verification and evaluation of the change by integration and change managers, and communication of the change request to the change advisory board (CAB). To become proficient in change management, a ServiceNow developer needs to learn how to use the ServiceNow change management module.

4. Configuration management
Configuration management refers to the ability to identify, manage, and report on the components that make up a particular IT environment. By knowing how to configure a ServiceNow instance, a developer can help his or her organization remain in compliance with IT service management policies and ensure the delivery of services are aligned with business requirements.

5. Analytical Skills vs UX Design
Another crucial ServiceNow skill to learn is analytical skills vs UX (user experience) design. In today’s business world, companies want data-driven insights that can be derived from data-rich sources. It’s important to understand not only how these data sources work, but also how they affect the user experience. To become a rockstar developer, it is essential to balance both analytical skills and knowledge of UX design.

In conclusion, ServiceNow is a Business Process Automation tool used for various ITSM functions. You need to possess vital skills if you want to be successful in the industry. The above are five of the most essential ServiceNow skills that you need to learn before 2022, and they will help you to become a successful ServiceNow developer.